Contact Information
People usually ask these
How to Cancel or Change Your Order at UG Mart
Contact Us Quickly – Reach our customer service via phone, WhatsApp, or email as soon as possible after placing your order.
Provide Order Details – Share your Order ID, name, and contact number.
State Your Request – Tell us if you want to cancel, add items, remove items, or change delivery details.
Follow Confirmation – Our team will confirm if the change or cancellation is possible (before dispatch).
Refunds (if applicable) – If you paid online and your order is cancelled, refunds will be processed via your original payment method.
Note: Orders already shipped may not be changeable, but we’ll do our best to help.
Your registration might take extra time due to: Incomplete Information – Missing name, phone number, email, or address. Verification Pending – We’re confirming your phone number or email. High Volume of Requests – More registrations than usual may slow processing. Technical Issues – Temporary system or network problems. Duplicate Account Check – We’re making sure the same user hasn’t registered twice. Tip: Double-check your details and respond quickly if we contact you for verification.
To shop with UG Mart, you’ll need:
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A UG Mart Account – Register with your name, phone number, and email.
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Delivery Address – Complete and accurate shipping details.
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Payment Method – bKash, Nagad, Rocket, card, bank transfer, or Cash on Delivery.
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Internet Access – Use our website or app to browse and order.
Tip: Keep your phone nearby to confirm orders or receive delivery updates.
Track Your Order – UG Mart
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Check Confirmation – After ordering, you’ll get an SMS or email with your Order ID.
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Go to “Track Order” – Open the UG Mart website or app.
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Enter Order ID & Phone Number – Input the details in the tracking section.
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View Status – See whether your order is Processing, Shipped, or Delivered.
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Contact Support – If you don’t see updates, reach out to UG Mart customer service with your Order ID.
Tip: Keep your Order ID handy until delivery is complete.
Get Your Money Back – UG Mart
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Check Refund Eligibility – Ensure the product is unused, in original packaging, and within the return period.
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Contact Customer Service – Call, WhatsApp, or email us with your Order ID and reason for refund.
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Return the Product – Send it back via our delivery partner or drop it off at a UG Mart location.
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Refund Processing – Once we receive and inspect the item, your payment will be returned via the original payment method.
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Confirmation – You’ll get a notification when the refund is complete.
Tip: Keep your order receipt and payment confirmation for smooth processing.