📦 Shipping and Delivery Policy
Thank you for shopping with UG Mart. We are committed to delivering your order as quickly and safely as possible. Please read our shipping and delivery policy below.

🏠 Local (Domestic) Shipping
Delivery Areas:
We offer shipping within Bangladesh via trusted local couriers.

Processing Time:
Orders are typically processed within [1–2 business days].
Orders placed on weekends or holidays are processed the next business day.

Delivery Time:
Standard Shipping: [2–5 business days]
Express Shipping (if available): [1–2 business days]

Shipping Fees:
Standard Shipping: Pick from us, Charge Free / Dhaka City 60/- & Outside Dhaka City 120/-

Express Shipping: Dhaka City 120/- & Outside Dhaka City 180/-

Tracking:
All local shipments come with tracking. A tracking number will be emailed or texted to you once your order has been shipped.

🌍 International (Global) Shipping
Delivery Areas:
We ship to most countries worldwide. If your country is not listed at checkout, please contact us at support@ugmart.com.bd

Processing Time:
Orders are processed within [2–3 business days].

Estimated Delivery Time:
Standard International Shipping: [7–21 business days]
Expedited International Shipping (if available): [3–7 business days]

Shipping Fees:
Calculated at checkout based on destination, weight, and shipping method.

Free shipping may be available for orders over USD 1,000.

Customs, Duties
International orders may be subject to import duties and taxes, which are the responsibility of the customer.

We are not responsible for any delays caused by customs processes.

Tracking:
Tracking is provided for most international orders. If tracking is unavailable for your country, we will notify you at the time of shipping.

🚫 Delays and Issues
While we strive to deliver on time, please understand that delays may occur due to:

Weather conditions
High order volume during holidays
Customs clearance (for international orders)
Unforeseen courier issues

If your order is delayed beyond the estimated time, please get in touch with us at support@ugmart.com.bd and we will assist you.

📩 Contact Us
If you have questions about your order’s shipment or need help with a delivery, reach out to us at:
📧 Email: support@ugmart.com.bd
📞 Phone: +8801687664475
🕐 Business Hours: 9 AM – 6 PM Local Time